Primero Systems Blog

CLARITY Wednesday: Single Source of Truth in Focus

A single source of truth (SSOT) is the practice of aggregating the data from many systems within an organization to a single location. A SSOT is not a system, tool, or...

CLARITY Wednesday: Data-Driven Decision Making in Focus

Most professionals understand that, without data, bias and false assumptions can cloud judgment and lead to poor decision making. And yet, in a recent survey, 58...

CLARITY Wednesday: Employee Productivity in Focus

Digitally empowered employees, who are more engaged and satisfied can produce a higher quality of work which ultimately leads to higher revenues. For organizations...

CLARITY Wednesday: Recruiting & Retention in Focus

Did you know that it costs 33% of a worker’s annual salary to replace them if they leave? To say technology factors into people’s job-hunting decisions would be an...

CLARITY Wednesday: Customer Enablement in Focus

Improving the self-service experience of consumers is among the top 3 priorities for companies that aim to improve customer experience and service.3 Customer...

CLARITY Wednesday: Customer Acquisition in Focus

The probability of selling to an existing customer is 60-70%, while the probability of selling to a new prospect is only 5% to 20% Driven by the explosion of cloud...

CLARITY Wednesday: Customer Retention in Focus

There is no magical program, app, process, or other digital solution that in and of itself will solve the deficiencies in your customer retention goals. Instead,...

CLARITY Wednesday: Customer Service in Focus

Did you know that after more than one bad experience, around 80% of consumers say they would rather do business with a competitor? Customer sentiment towards the...

CLARITY Wednesday: Customer Experience in Focus

Did you know that after a bad customer service experience, 39% of customers will avoid a company for two years?!? When asked about factors that influence a business’...

Stop Building “Just-in-Case” Software

A popular phrase over the decades has been “Build it and they will come”. In software, that simply isn’t true. Let’s make sure we’re building software “Just-in-Time”...
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