A single source of truth (SSOT) is the practice of aggregating the data from many systems within an organization to a single location. A SSOT is not a system, tool, or...

Most professionals understand that, without data, bias and false assumptions can cloud judgment and lead to poor decision making. And yet, in a recent survey, 58...

Digitally empowered employees, who are more engaged and satisfied can produce a higher quality of work which ultimately leads to higher revenues. For organizations...

Did you know that it costs 33% of a worker’s annual salary to replace them if they leave? To say technology factors into people’s job-hunting decisions would be an...

Improving the self-service experience of consumers is among the top 3 priorities for companies that aim to improve customer experience and service.3 Customer...

The probability of selling to an existing customer is 60-70%, while the probability of selling to a new prospect is only 5% to 20% Driven by the explosion of cloud...

There is no magical program, app, process, or other digital solution that in and of itself will solve the deficiencies in your customer retention goals. Instead,...

Did you know that after more than one bad experience, around 80% of consumers say they would rather do business with a competitor? Customer sentiment towards the...

Did you know that after a bad customer service experience, 39% of customers will avoid a company for two years?!? When asked about factors that influence a business’...

A popular phrase over the decades has been “Build it and they will come”. In software, that simply isn’t true. Let’s make sure we’re building software “Just-in-Time”...